In the IT world, a Managed Service Provider (MSP) is company that provides partially or fully outsourced IT Support and management as a service (MaaS). When they managed all IT Support Management roles, they can handle any technology needs of a business. 

If you only want the most basic break-fix IT, we might not be the best choice for you. But if you’re looking to make technology work for your business and drive growth and revenue, we can help. 

Our goal is to make your daily operations more focused and effective – and we achieve this by streamlining your systems and processes to make them more responsive and efficient, eliminating unseen security risks, and implementing proven solutions to help increase employee productivity. 

We offer a variety of services that can be combined into packages for your business. Each service comes in either a “standard” or “Complete” variation, and your total monthly cost is determined by the total cost of your selected services x number of users.

 

Some of our clients have a designated IT Support person or in-house IT department to handle day-to-day technical issues and minor network problems. These organizations often count on us for the most critical IT Support functions, such as strategic advice, technical projects, second opinions, IT security and advanced Business Applications support. 

The majority of IT issues can be handled remotely, but some issues require on-site support and diagnostics. When necessary, we can dispatch expert technicians to your location. 

Depends on the package, (normally about 15 min for critical events).

Depends on the package, 24/7 is available. Some packages are business hours. 

Discovernet will develop IT security policies for your specific enterprise.  In addition, Discovernet can do Cybersecurity testing, employee training, and reviews. 

We break-up back-up as a component of disaster recover. How are you going to continue to service your clients in the event of a disaster, and what is your recovery time objective, and we build plans around those needs and budget. Discovernet’s own private cloud, if a client wants an Amazon or Azure cloud back-up, we can do that too. 

With offices in Mississauga and Hamilton, we service Toronto and the GTA including Brampton, Oakville, Brantford and Burlington. 

For managed IT services to be of value to your company, you should have at least 10 workstations/end users and at least 1 server. Managed Service Providers (MSPs) don't get sick, take vacations, or require benefits. MSPs can also cost less than a full-time employee. 

Outgrowing an internal IT team is an issue that we are seeing more frequently. Today’s computer networks have become more complex in the past few years and not every “computer guy” has been able to keep up with the myriad of changes that continue to occur in the industry. Changing to a professional IT firm to manage your network is a process that should not be taken lightly. While it is done every day, there is risk involved. However, a competent professional IT firm should be able to make a changeover as painless as possible. 

We would like a 2-3 year contract, but we would rather work together on good terms than be bound by a contract.